June 9, 2020

Philus asked Sep 12, at You can order from HP directly I have tried all of the setting and can’t get it to scan. They are the ones that pull and push the scanner head back and forth. My tech guy knows a this guy who’s brothers sister sleeps with a guy that can get a replacement part from a lady down the street. Remove the screw and then remove the glass.

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HP LaserJet Flatbed Scanner Assembly – QuikShip Toner

Select all Deselect all. Select your desired files and a list of links will be sent by email. This is what a friend of mine e-mailed me: When done move the scanner to the 3380sdanner using your fingernail and then the pliers on the belt to get it all the way back.

Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this 3380xcanner, to improve our products, solutions, services, and your experience as our customer. Please follow the direction as stated below. I don’t see my operating system.

Modify your browser’s settings to allow Javascript to execute. You need to replace the scanner unit. When you’re done, it’s just like installing a new unit.


Not sure which drivers to choose? Bought mine in 05 and used the heck out of it. Since the scanner does not work you can not use the copy function to move the scanner.

Let HP identify any out-of-date or missing drivers and software How does HP use product data collected with this service? The Q-tip 3380scanmer showed any dirt but that did the trick. This page requires Javascript. Hi stephen, Iam facing the same problem; could you give some information on how to disassemble and clean the scanner on the HP aio as you’ve advised?

Then you just shut the printer down or if there’s no switch, pull the plug. You can order from HP directly Remove selected files Download files.

HP LaserJet All-in-One Printer – Driver Downloads | HP® Customer Support

It may not appear to be dirty but usually there is a fine film over it which prevents the scanner from calibrating and giving you the error. It may look clean but it has a film on it that prevents the scanner from calibrating.

Asia Pacific and Oceania. Moe that post above yours was copied from one of my posts. Choose ‘Refresh’ to update the list.

HP Customer Support – Software and Driver Downloads

BUT cleaning the mirrors can fix the error most of the time. This tool applies to Microsoft Windows PC’s only. Just move it a little at a time. HP is compiling your results. Use a dry q-tip and clean the mirror a couple of times and then move the scanner back towards the right and then use the pliers to move it the rest of the way to the right side. I had an earlier unit where this didn’t work, but in that case, 3380scanber bulb transport mechanism itself seemed to be dead.


I did take some mirrors out to clean both sides and they were both dirty both sides. Just search the forums, the laserjet uses the same scanner, many of the discussions were about that model. Now take a needle nose pliers and carefully move the belt in the back thru the opening where the glass was located to move the scanner from the right to the left. It sometimes takes me an hour to go 10 miles 330scanner our belovedand that’s at 1pm when you would think everyone should be at work.